Land is core to our business and we are highly selective with regard to the types of sites that we buy. We are a value led business focusing on the quality of the land, not simply driven by volume.

We employ dedicated land teams in each of our 24 regional businesses, who use their experience and local knowledge to identify potential high quality, sustainable sites. Our regional businesses are also supported by our strategic land teams who operate throughout the UK and are tasked with identifying areas where population growth, or other local demand, could create opportunities to promote land through the planning system.

Working together and creating relationships that benefit everyone involved is important to maintaining a supply of land to provide new homes in the future. The importance we place on effective partnerships, along with our expertise and track record of delivering planning consents makes us an attractive partner for landowners.

We aim to:

• Be the developer that everyone wants to work with.
• Purchase high quality sustainable sites.
• Be value not volume led.
• Adjust our short term land purchases, as appropriate, to reflect the current stage in the market and wider economic cycle.

A positive and structured approach to working with others is at the heart of a successful scheme. We believe that our business is a local one and we work in partnership with the communities in which we build to deliver homes that meet their requirements and aspirations.

Designing and delivering a sustainable community that meets the needs of local residents, is attractive to potential customers, and provides optimal returns for shareholders; whilst also protecting and improving the local environment; requires a continuous programme of community engagement (involving and consulting with the community and keeping them informed) during the lifetime of a development.

As part of this process, we are able to identify the best use of land to meet the needs of local residents, ensure that we have a mix of homes that meet market demand and that the site is optimised for safe, efficient and considerate development.

We aim to:

It is important that we optimise the value of each site, not only at the beginning of the process (during acquisition of the site) but also, throughout the planning and development stages so that value is not only protected but enhanced during the planning and development process.

To achieve this, we undertake a series of thorough reviews of each site at all stages in the land and development process, and through our value improvement and tracking processes, we ensure that we are continually optimising and capturing the value of our land portfolio.

We focus a significant amount of time and attention to ensure that every new site is optimised before we start to build. This means having the right product, layout, cost base and sales presentation.

We aim to: 

• Optimise the value of every site continually through its lifetime.

Getting the basics right is about ensuring that we have efficient, effective and consistent core processes, which support the homebuilding part of our business and protect the value of each site.

We work in partnership with our suppliers and sub-contractors, and build using carefully sourced materials to ensure that the homes we sell are of a high quality and are built safely, efficiently, cost effectively and with minimal impact on the environment.

We aim to:

• Maintain effective and efficient processes that are consistently applied across our business.
• Refine our processes through continuous improvement.
• Develop high quality homes that are aspirational to live in and efficient to build.

We believe in building aspirational homes and delivering great service. We are dedicated to excellence in the design and construction of the homes we build, the quality of the locations we choose and the customer service we provide.

We recognise that buying a home is a significant financial and emotional investment. We aim to make buying, moving into and living in a Taylor Wimpey home as easy as possible for our customers.

We aim to:

• Deliver a consistently high standard of customer service.
• Continually improve our standards of customer service and customer experience through:
• Regular research to identify customer requirements.
• Helping customers to navigate the process of selling their existing home and moving into their new home.
• Benchmarking our performance in industry customer care surveys to identify opportunities for further improvements.

In 2011, we directly employed 3,464 people across the UK. Our goal is to become the employer of choice in our industry, attracting and retaining people because of our culture and opportunities for development.

We aim to secure the best people by ensuring that we anticipate and provide learning and development opportunities for our employees, and retain a workforce that is motivated to deliver the best possible company.

We aim to:

• Be the employer of choice.
• Be a learning organisation.
• Promote a diverse workforce.
• Regularly engage with our employees.
• Provide training and development opportunities for all our employees.